Today, JobCentre staff who are members of PCS are on strike “over oppressive working conditions and unrealistic targets.”
“Some customers may say they intend to self-harm or kill themselves as a threat or a tactic to ‘persuade’, others will mean it. It is very hard to distinguish between the two … For this reason, all declarations must be taken seriously.” (DWP guidance, April 2011)
“Suddenly you’re not helping somebody into sustainable employment, which is what you’re employed to do,” he said. “You’re looking for ways to trick your customers into ‘not looking for work’. You come up with many ways. I’ve seen dyslexic customers given written job searches, and when they don’t produce them – what a surprise – they’re sanctioned. The only target that anyone seems to care about is stopping people’s money.
“‘Saving the public purse’ is the catchphrase that is used in our office … It is drummed home all the time – you’re saving the public purse. Feel good about stopping someone’s money, you’ve just saved your own pocket. It’s a joke.”