I have a new phone. Let me tell you the story.
I’d been trying to spend some part of my £35 Phone Fund with Orange to get myself a new phone for some time. I don’t buy new mobile phones in high street shops, because if you buy a phone in the shop they will activate it for you immediately and this means you cannot return it if it turns out that out of the box it’s not what you wanted. But if you order a phone and it’s delivered by post, you have a statutory right to return goods within 10 days for a full refund if not satisfied.
So I wanted to buy my phone via their website shop. There was not a clue how to do with Phone Fund though. There was no information about that on the www.orange.co.uk website – The Chat window that kept popping up obscuring perfectly useful bits of website, turned out to be a service they offered strictly to non-Orange customers – they weren’t interested in Chatting with you if you already had an Orange phone
and knew how evil they are. The autobot responsible for answering customer emails didn’t know how to use Phone Fund. The sales assistants in my local Orange shop had no idea unless I wanted to buy a phone there and then, which I didn’t (see above for statutory rights, and the shop didn’t have the phone I wanted, anyway). Finally I gave in, resigned myself to an annoying sales talk, Continue reading